1. Introduction
100cuc ("100cuc", "we", "us", "our") operates the online casino and sports betting Platform accessible at https://100cuc.cam ("the Platform"). This Privacy Policy describes our practices for handling personal data provided by or collected from individuals ("you", "Player "User") who access or use the Platform.
We are committed to processing personal data in a manner that respects your privacy and meets applicable data protection principles. This Policy should be read alongside theTerms & Conditions and the Responsible Gambling Policy, both of which form part of your overall agreement with 100cuc.
By creating a100cuc Account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the data processing activities described herein to the extent that consent is the applicable legal basis.
2. Definitions
The following terms carry the meanings set out below throughout this Privacy Policy.
Personal Data
Any information that identifies or can reasonably be used to identify a living individual, directly or in combination with other data held by 100cuc.
Processing
Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transfer or deletion.
Data Controller
The entity that determines the purposes and means of processing Personal Data — in this case, 100cuc as the Platform operator.
Third-Party Processor
A supplier or service provider that processes Personal Data on behalf of 100cuc under a data processing agreement.
KYC
Know Your Customer — the identity and payment-ownership verification process conducted by 100cuc for compliance and fraud-prevention purposes.
Cookies
Small text files or similar tracking technologies placed on your device when you access the 100cuc Platform.
3. Data We Collect
100cuc collects only the information necessary to provide and maintain the Platform, meet regulatory obligations and deliver appropriate support. The categories of Personal Data we may collect are set out below.
Registration Data
Full name, date of birth, email address, username and chosen password hash when you create a 100cuc Account.
Identity & KYC Documents
Government-issued identity card (MyKad), passport or equivalent document, and supporting payment-ownership evidence required for KYC verification.
Payment & Transaction Data
Deposit and withdrawal records, selected payment method identifiers (e.g., masked e-wallet IDs for Touch'n Go eWallet, Boost, GrabPay; bank account numbers for Maybank, CIMB, Hong Leong Bank, Public Bank; DuitNow reference details; wallet addresses for USDT TRC20), and transaction amounts in MYR or equivalent.
Gameplay & Betting Records
Wager history, game sessions, bonus usage, sports betting selections and account balance movements associated with your 100cuc Account.
Device & Technical Data
IP address, browser type and version, device identifiers, operating system, referring URLs and session duration collected automatically when you visit the 100cuc Platform.
Communications Data
Records of support interactions via live chat or email, including the content of queries submitted to [email protected] and any documents shared during those exchanges.
100cuc does not knowingly collect sensitive categories of Personal Data (such as health information, political opinions or biometric data) unless specifically required by applicable anti-money laundering or responsible gambling obligations, in which case such collection will be identified and explained at the point of collection.
4. How We Use Your Data
100cuc processes Personal Data for the following purposes:
- Account administration: Creating, maintaining and authenticating your 100cuc Account, including password recovery and session management;
- Payment processing: Facilitating deposits and withdrawals through supported Malaysian payment channels and verifying that payment methods are registered in the Account holder's name;
- KYC and compliance: Verifying your identity and age (21+), satisfying anti-money laundering obligations and meeting any other regulatory requirements applicable to the Platform;
- Fraud prevention and security: Detecting, investigating and preventing fraudulent transactions, account takeover attempts, bonus abuse and other prohibited conduct;
- Responsible gambling: Monitoring account activity for patterns indicative of problem gambling, applying player-requested limits and processing self-exclusion requests;
- Customer support: Responding to queries, resolving disputes and providing account-level assistance through live chat and email;
- Platform improvement: Analysing aggregate usage patterns to improve interface design, performance and the overall 100cuc player experience;
- Legal obligations: Retaining records as required by applicable anti-money laundering legislation, taxation requirements and other mandatory data-retention obligations.
Marketing communications: 100cuc will not send marketing emails without a clear opt-in from the Account holder. You may withdraw marketing consent at any time by contacting support. Withdrawal of marketing consent does not affect processing carried out for operational or legal purposes.
5. Legal Basis for Processing
100cuc processes Personal Data one or more of the following legal bases, depending on the nature of the processing activity:
- Legal obligation: Processing required to comply with applicable laws, including anti-money laundering legislation, age verification requirements and tax reporting obligations;
- Legitimate interests: Processing pursued for100cuc's legitimate interests in fraud prevention, platform security and responsible gambling monitoring, provided such interests are not overridden by your data-protection rights;
- Consent: Processing for optional purposes such as marketing communications, where your prior and freely given consent has been obtained. You may withdraw such consent at any time.
6. Data Sharing
100cuc does not sell, rent or trade your Personal Data to third parties for their own marketing purposes under any circumstances. We may share Personal Data with the following categories of recipients, strictly to the extent necessary for the stated purpose.
- Payment processors: Malaysian e-wallet providers (Touch 'n Go eWallet, Boost, GrabPay), bank partners (Maybank, CIMB, Public Bank, Hong Leong Bank), DuitNow, FPX and cryptocurrency processors for the sole purpose of executing your requested financial transactions;
- KYC and identity verification providers: Third-party services that assist with document verification and age-confirmation processes required for Platform compliance;
- Game content providers: Technology suppliers whose game software is presented on the Platform; these suppliers may receive session identifiers necessary for game functionality but do not receive full Account profiles;
- Regulatory and law enforcement authorities: Where disclosure is required by applicable law, court order, regulatory direction or to protect the rights, safety or property of100cuc or its users;
- Professional advisers: Legal, audit and compliance professionals who are bound by professional confidentiality obligations.
All Third-Party Processors engaged by 100cuc are required to handle Personal Data in accordance with data protection obligations no less protective than those set out in this Policy and to use the data only for the specified purpose.
7. Cookies & Tracking Technologies
The 100cuc Platform uses cookies and similar technologies to support platform functionality, improve performance and analyse aggregate usage. The categories of cookies used are described below.
- Functional cookies: Store non-essential preferences such as language settings and layout choices to improve your experience across100cuc sessions;
- Analytics cookies: Collect anonymised or pseudonymised data about page visits, session durations and feature usage to help100cuc understand how the Platform is used and identify areas for improvement.
You can manage cookie preferences through your browser settings. Note that disabling functional or analytics cookies will not prevent you from using the core100cuc Platform, but may affect certain convenience features.100cuc does not use third-party advertising cookies or cross-site behavioural tracking technologies.
8. Data Retention
100cuc retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, or to meet applicable legal, regulatory or operational obligations. The table below provides indicative retention periods for key data categories.
| Data Category |
Retention Period |
Primary Basis |
| Account registration data |
Duration of account plus 7 years after closure |
Legal obligation / AML compliance |
| KYC identity documents |
Duration of account plus 7 years after closure |
Legal obligation |
| Payment & transaction records |
Duration of account plus 7 years after closure |
Legal / tax / AML obligation |
| Gameplay and betting records |
Duration of account plus 5 years after closure |
Contractual / legitimate interests |
| Customer support communications |
3 years from last interaction |
Legitimate interests / dispute resolution |
| Technical and device logs |
Up to 12 months |
Security / fraud prevention |
After the applicable retention period has expired, Personal Data is either permanently deleted or irevocably anonymised so that it can no longer be associated with an identified or identifiable individual.
9. Security Measures
100cuc implements technical and organisational security measures appropriate to the nature and sensitivity of the Personal Data we hold. These measures are designed to protect against unauthorised access, accidental loss, destruction or disclosure.
- Encrypted data transmission using current industry-standard protocols for all Platform communications;
- Password storage using industry-standard hashing algorithms; plain-text passwords are never retained;
- Access controls limiting staff access to Personal Data on a strict need-to-know basis;
- Regular review of technical security controls and internal access logs;
- Contractual security obligations placed on all Third-Party Processors who handle Personal Data on behalf of 100cuc.
Player responsibilities: You are responsible for keeping your 100cuc Account credentials confidential. Do not share your password or one-time verification codes with any third party. If you suspect your Account has been compromised, notify 100cuc support immediately at [email protected].
10. Your Rights
Subject to applicable data protection law and any overiding legal obligations, you have the following rights in relation to the Personal Data 100cuc holds about you. To exercise any of these rights, contact 100cuc support with your Account details and a description of your request.
Right of Access
Request a copy of the Personal Data 100cuc holds about you and information about how it is processed.
Right to Rectification
Request correction of inaccurate or incomplete Personal Data held your100cuc Account record.
Right to Erasure
Request deletion of your Personal Data where it is no longer necessary, subject to overiding legal retention obligations.
Right to Restriction
Request that 100cuc restricts processing of your Personal Data in certain circumstances, such as while an accuracy dispute is being resolved.
Right to Portability
Request that data you have provided to 100cuc be transferred to you or another controller in a structured, machine-readable format where technically feasible.
Right to Object
Object to processing based on legitimate interests, including profiling, where your particular circumstances justify it.
100cuc will respond to verifiable rights requests within a reasonable period. Some requests may be limited or declined where compliance would conflict with legal obligations, such as anti-money laundering data-retention requirements, or where processing is necessary for the establishment, exercise or defence of legal claims.
11. Minors
The 100cuc Platform is strictly intended for individuals aged 21 years and above. 100cuc does not knowingly collect Personal Data from any person under the age of 21. If we become aware that an Account has been created by or for a minor, the Account will be closed, all associated data will be deleted or anonymised, and any funds will be handled in accordance with applicable legal requirements. If you believe a minor has accessed the Platform, please contact 100cuc support immediately.
12. International Data Transfers
100cuc may transfer Personal Data to service providers or infrastructure components located outside Malaysia where this is necessary to operate the Platform or fulfil the purposes described in this Policy. Where such transfers take place, 100cuc ensures that appropriate safeguards are in place, including contractual data protection obligations imposed on the recipient consistent with the data protection principles described in this Policy.
Personal Data transferred internationally is subject to the same security and confidentiality standards as data stored domestically. 100cuc does not transfer Personal Data to jurisdictions that offer materially less protection than those applicable in Malaysia without first implementing suitable protective measures.
13. Policy Amendments
100cuc may update this Privacy Policy from time to time to reflect changes in our data processing practices, operational requirements or applicable law. Material changes will be communicated to registered Players via the email address associated with their Account or through a prominent notice on the Platform, at least seven (7) days before the revised Policy takes effect.
The "Last updated" date at the top of this document will be revised whenever the Policy is amended. Your continued use of the 100cuc Platform after the effective date of any update constitutes your acknowledgement of the revised Policy. If you do not accept the revised terms, you must stop using the Platform and contact support to initiate Account closure.
14. Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or 100cuc's handling of your Personal Data, please contact the 100cuc data support team using the details below. We handle all privacy enquiries in English.
Support Email: [email protected]
Live Chat: Available 24 hours a day, 7 days a week through the Platform interface.
Subject Line for Privacy Requests: Please include "Privacy Request" in your subject line or opening message to ensure prompt routing to the appropriate team.
Response Target: We aim to acknowledge all privacy-related requests within 3 business days and provide a substantive response within 30 calendar days, or as otherwise required by applicable law.
